Privacy Policy

Effective Date: January 2025

At Upland Studios, we are committed to protecting your privacy and ensuring a secure online experience. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including our website and other platforms.

1. Information We Collect

We collect the following types of information when you engage with our services:

Personal Information

Name, email address, phone number, and billing information (if applicable)
Contact information from interactions with customer service, such as messages, phone calls, and feedback
Demographic information (such as age, gender, and location) for marketing and analytical purposes

Usage Data

IP address, browser type, and version
Device information (e.g., mobile or desktop)
Pages visited, time spent on pages, and interactions with our website
Cookies and tracking technologies (see our Cookie Policy for more details)

Payment Information

If you make a purchase or subscription, we collect payment-related information, including credit card details, processed securely via a third-party payment processor.

2. How We Use Your Information

We use the information we collect in the following ways:

To provide, personalize, and improve our services, including Upland Studios' platforms, content, and offerings
To communicate with you about your inquiries, requests, bookings, and purchases
To process payments and manage subscriptions or memberships
To send marketing and promotional communications (only if you have opted in)
To provide customer support and respond to your feedback or inquiries
To analyze website performance and improve user experience
To comply with legal requirements, such as fraud prevention and enforcing our terms of service

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, website hosting) to facilitate our services. These providers are contractually obligated to protect your information.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Compliance: We may disclose your information if required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and analytics tools) to enhance your experience on our website. Cookies help us track usage patterns, optimize content, and analyze site traffic. You can manage cookie settings in your browser or device. For more information, please refer to our Cookie Policy.

5. Data Security

We employ industry-standard security measures to protect your personal information. This includes encryption, firewalls, and secure payment processing. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your data.

6. Your Data Rights

You have the following rights regarding your personal information:

Access: You can request a copy of the personal data we hold about you.
Correction: You can request that we correct or update your personal information.
Deletion: You can request the deletion of your personal information, subject to legal obligations.
Opt-Out of Marketing: You can opt out of receiving promotional emails at any time by clicking the unsubscribe link in our communications or by contacting us directly.

To exercise any of these rights, please contact us at hello@uplandstudios.com.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. Third-Party Links

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the "Effective Date" at the top of the policy. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: hello@uplandstudios.com